FAQ

Frequently asked questions

What payment methods do you accept?

We can accept payments through Visa, Mastercard, Amex, and Paypal. If you have any concerns regarding payment, please contact us at hi@nishiibo.com



What is your returns policy?

If one of our creations breaks or has slipped through our quality control, please send a photo and we will put another one in the post for you A.S.A.P.



How long will my order take to arrive?

The order will be shipped within 1-2 business days, once the payment is completed. We ship from Bali, Indonesia. We use expedited shipping, so your purchase should be with you in a week.



What should I do if my order does not arrive?

Your order should take roughly 1 week to arrive. If it still isn't with you after 3 weeks, please contact us at hi@nishiibo to let us know and we will arrange to have it resent.