Frequently asked questions

What payment methods do you accept?

We can accept payments through Visa, Mastercard, Amex, and Paypal. If you have any concerns regarding payment, please contact us at hi@nishiibo.com

What is your returns policy?

If one of our creations breaks or has slipped through our quality control, please send a photo and we will put another one in the post for you A.S.A.P.

How long will my order take to arrive?

The order will be shipped within 1-2 business days, after the payment is completed. We ship from Indonesia, it usually takes 2 to 3 weeks for the package to arrive. If however it is delayed, for whatever reason, then after 8 weeks we will send another pair your way. As we are based in Indonesia these things can take time!!

What should I do if my order does not arrive?

Your order will take roughly up to 3 weeks to arrive. If it still isn't with you after 3 weeks, please contact us tat hi@nishiibo to let us know and we will arrange to have it resent.